The new organization will provide more flexibility and customer focus over the entire sales and service process, with the highest level of customer assistance to U.S. exploration customers. Customers can expect a one-stop exploration solution for all products, parts and aftermarket service needs with greater efficiency and shorter lead times.
By bringing all exploration products and applications together, Epiroc and Fordia Powered by Epiroc are wholly focused on the exploration sector with the clear intention to prioritize the level of service to customers. Exploration customers will be able to place a single order for Epiroc exploration rigs, diamond tools, In the Hole tools and any Christensen, Diamec or Explorac machines, parts and service.
“We recognized an opportunity to integrate exploration products and applications while continuing to focus on developing a customer-centric experience,” said Ron Hankins, business line manager, Surface division. “This is part of our One Exploration strategy. Through one centralized hub, we are able to provide responsive support and solutions to our exploration customers in a more sustainable way.”
Epiroc and Fordia Powered by Epiroc are dedicating an Elko, Nevada-based team to be fully focused on the exploration sector with the clear intention to prioritize the level of service. The Exploration Competency Center opened May 3, 2021. The opening of the center supports the Epiroc objective to be a stronger partner for customers in infrastructure and mining industries and will bring even greater focus on productivity, efficiency and expertise.
All exploration inquiries: rex.orders@fordia.com
Stefanie Yates 775-397-0303 Office Manager
Kim Hendrix 775-777-2258 Customer Service Admin
Rusty Church 970-275-9129 Tech Representative
Earl Branham 775-299-8460 Drills and Parts
Tom Shenosky 801-244-1206 Product Manager
For more information, visit Epiroc.us
Press release from Epiroc USA LLC
For further information please contact:
Mila Armer, MBA, Marketing and Communications Manager
+1 (303) 600-2334; mila.armer@epiroc.com
Epiroc is a vital part of a sustainable society and a global productivity partner for mining and infrastructure customers. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of SEK 36 billion (USD 4.25 billion) in 2020, and has 14,000 passionate employees supporting and collaborating with customers in more than 150 countries. Learn more at www.epirocgroup.com.
