serviços ao cliente | eficiência operacional | Epiroc InSiteTM
A MANUQUIP Inc. fortalece o atendimento ao cliente e a eficiência operacional com o Epiroc InSite
18 de junho de 2026
Downtime is not an option when customers depend on hydraulic breakers every day on the job site. With Epiroc InSite™, MANUQUIP Inc. gained real‑time visibility into its attachment fleet, enabling proactive maintenance, smarter decisions and a higher level of service for customers in Quebec, Canada.
For MANUQUIP Inc., one of Canada’s leading distributors of construction equipment and hydraulic attachments, delivering reliable uptime and professional customer support is non-negotiable. As their hydraulic breaker business has grown rapidly over the past years, so has the need for smarter tools to manage fleet visibility, service planning, and customer interactions.
To meet these demands, MANUQUIP Inc. chose to implement Epiroc InSiteTM, a digital platform for connected attachments - transforming the way they track equipment, support customers, and collaborate with Epiroc.
From spreadsheets to real-time insight
Before adopting Epiroc InSiteTM, much of MANUQUIP’s attachment tracking was done manually. Working hours, service intervals, and equipment locations were often handled through spreadsheets or direct customer contact, making it difficult to be proactive.
"À medida que nosso negócio crescia, e com os clientes dependendo de britadeiras todos os dias no local de trabalho, precisávamos de dados precisos para evitar tempo de inatividade e reparos urgentes. O trilho manual simplesmente não foi mais dimensionado,"
The transition began around 2019–2020, as MANUQUIP Inc. was among the first companies in Québec to adopt HATCON™, advanced tracking technology for hydraulic attachments. Today, all new attachments are delivered with tracking devices included; not only for Epiroc products, but also for other brands supported by MANUQUIP Inc.
"Nossos clientes agora esperam o trilho como padrão. Não é mais opcional — faz parte de ser profissional,"
Proactive maintenance and smarter business decisions
After implementing Epiroc InSiteTM, MANUQUIP Inc. was able to shift from reactive to proactive support by monitoring working hours and usage patterns. The system allows the team to plan service activities before any failures occur which helps customers avoid costly downtime.
"Eles confiam em nós para manter seu equipamento funcionando! Saber exatamente o quanto uma britadeira funcionou nos permite agendar a manutenção antes que ela se torne urgente,"
The platform also supports internal decision-making. The fleet inventory overview helps MANUQUIP Inc. understand which breaker models are most used, how intensively they operate, and which units to prioritize in stock.
"Esses dados suportam o planejamento de vendas e serviços. Podemos basear decisões no uso real, não em suposições,"
Better service through visibility and control
Another benefit with Epiroc InSiteTM is the centralized view of the attachment fleet, combining usage data, geolocation, and service-related information in one system.
The real-time mapping, allows technicians and support staff to locate attachments quickly and resolve issues directly on site.
"Houve casos em que se pensava que o equipamento estava perdido ou foi roubado, em que poderíamos usar o Epiroc InSiteTM para verificar imediatamente a localização e evitar uma escalada desnecessária com o cliente. Isso economiza tempo, estresse e custos — tanto para nós quanto para o cliente,"
"Um de nossos clientes estava hesitando em investir em tecnologia de trilho, mas após um incidente com uma britadeira hidráulica deixada em lugar errado, o que causou um dia inteiro de perda de produção devido a erros de comunicação, o investimento na tecnologia foi facilmente justificado,"
A platform that strengthens partnership
Epiroc InSiteTM is more than a tool, it’s a key part of the collaboration between MANUQUIP Inc. and Epiroc. The ongoing dialogue around features, training, and future development has strengthened the relationship on both operational and strategic levels.
"Compartilhamos o feedback das operações diárias com a equipe da Epiroc e vemos esses conhecimentos refletidos na forma como a plataforma evolui. Sermos capazes de crescer juntos, no aspecto digital, cria confiança e nos ajuda a oferecer um melhor serviço,"
MANUQUIP Inc. and Epiroc are currently exploring how to further use the system for geofencing, service alerts, and digital service records to strengthen the partnership and create a customer experience for the future.
About Epiroc InSite
Epiroc InSiteTM is a digital solution for connected attachments that provides real-time visibility into location, usage, and condition. By turning data into actionable insights, InSite helps customers and distributors increase uptime, improve service efficiency, and make better business decisions.
Les Équipements Manuquip inc is a market leader with complete solutions for the crushing, screening, recycling & demolition industries in Quebec, Canada. The company is resolutely committed to providing a unique experience to its valued customers: the most comprehensive product offering, superior quality, parts availability, process expertise and outstanding technical support. For more information, visit www.manuquipinc.com.
