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Great customer service earns two winners the 2021 Epiroc Dealer of the
February 22, 2022
2021 was not a typical year, and to continue the theme, Epiroc has named two of its dealers as their 2021 Dealer of the Year! After lengthy discussions amongst the team, both Coyle Equipment Services Ltd (CES) and WAC McCandless (Engineers) Ltd (WAC) have received the award for 2021.
William Coyle, of Coyle Equipment Services Ltd, receives his award from Keith Lambourne of Epiroc.
Coyle Equipment Services were appointed as the authorised dealer for Epiroc’s hydraulic attachment tools across north London, Hertfordshire, Buckinghamshire and the West Midlands at the end of 2019. During 2021 they have more than doubled sales across their territory. As well as their proactive approach to sales, their significant growth can be attributed to their great service and ability to service their customers from their stock.
Ciaran Carvill (left) and Michael Quinn (right) of WAC McCandless receive their award from Donal Cunningham of Epiroc.
Epiroc appointed WAC McCandless (Engineers) Ltd as the authorised dealer for its hydraulic attachment tools across the island of Ireland in 2019, having successfully grown Epiroc’s share of the market for hydraulic breakers and other excavator attachments in Ireland. WAC have a reputation for combining customer focus with product knowledge and expertise and hold stock across the range of attachments which has resulted in them continuing to grow the sales of Epiroc equipment in Ireland.
"Despite the areas they serve being very different in nature, CES and WAC share some very important values and approaches to their business such as their commitment to local stock holding and prompt service. Through a combination of on site repair services for all attachments, a well equipped workshop, stock of working tools and spare parts, and teams of fully trained technicians both CES and WAC are well placed to deliver the service and aftermarket support that keeps their customers working and productive at all times. It was impossible to choose one winner from the two companies, so we decided both were worthy winners."
