Bringing exploration into the Epiroc fold requires new ways of doing business. Mining & Construction sat down with Marie Bergman, Product Line Manager Capital Equipment, OreBody Solutions, to discuss how the company is tackling its expansion both in terms of products and customer support.
Q: How does acquiring Schramm, Kinetic Logging Systems and Corescan benefit Epiroc customers?
A: “It opens the door to more customers, but also provides more services to existing customers. We can tap our enormous network to provide better support and services,
wherever our customers are in the world.”
Q: Was it important to acquire all three of these businesses?
A: “If we wanted to become number one in exploration we needed Corescan, we needed
KLS, we needed Schramm – all of which provide very different technologies. Bringing them into the Epiroc family adds immensely to our portfolio, extending our offering to
include exploration-to-port strategy.”
Q: Is an exploration customer different to other customers?
A: “They can be. If you have a customer only operating in exploration, they tend to be smaller family-owned companies, which means their needs are different. We need to provide them with the best aftermarket support, but we can also provide them with financing options through our Epiroc Financial Solutions arm.”
Q: Epiroc has a fantastic reputation in terms of both its equipment and its aftermarket support. How do you maintain that while taking on this expansion into exploration?
A: “Epiroc has the ability to grow this segment of the business due to extensive coverage from our customer centers globally. This enables us to reach most parts of the world, both when it comes to selling new equipment but also providing support for already delivered equipment.”